FAQ (General)
Common questions and answers about our servers and services.
- When does the main Rust server wipe?
Main server wipes on Thursdays. Our x2 server wipes on Fridays and Tuesdays. - /store Is Disabled - Why?
The /shop or /store command is disabled for the first 6-8 hours of each server wipe to ensure fair play and allow everyone to establish their foundations on equal terms. - Coins not received?
Check your balance on the Account page, then create a ticket with transaction ID. - Server connection issues?
Verify server IP/port from the Servers page and your game version. - How do I report abusive players?
Use /report in chat including the player nickname or SteamID and a short reason. For evidence (screenshots, logs) submit the support form. - Why do we use Pizzacoin as an in-game pseudo-currency?
We operate as a multi‑regional project. A unified virtual currency (Pizzacoin) simplifies pricing, payment reconciliation, and cross‑region store management without exposing players to fluctuating real‑world exchange rates.
Rust Game Guides
Placeholder for guides index (building, raiding, economy, etc.).
- Early Wipe Survival – basic tools, first base, safe farming.
- Base Defense Basics – honeycombing, shootable floors, bags.
Common chat commands
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/store
Open the in‑game store. -
/report
Report a player or bug. Please include nickname or SteamID and a short description. -
/pop
Show current server population. -
/tod
Show in‑game time on supported servers. -
/spin
Open Roulette -
/wipe
Forced respawn
Game Rules
User Agreement
- No cheating, exploiting bugs, or using third‑party automation tools (including scripts, macros, or modified clients).
- No harassment, doxxing, hate speech, slurs, or targeted abuse of other players or staff in chats, voice, or any in‑game communication.
- No real‑money trading, selling, or exchanging in‑game items or currency outside our official payment systems.
- Respect server staff decisions; abusive behaviour towards admins or attempts to impersonate staff are strictly prohibited.
- Attempts to bypass bans, abuse support channels, or manipulate automated systems (e.g. anti‑cheat, economy, matchmaking) are considered exploits.
- Purchased in‑game coins and items are non‑refundable virtual goods; chargeback or payment disputes may result in account restrictions or bans.
We log gameplay and technical data (for example, connection info and anti‑cheat events) to detect cheating, exploits, and abuse. Bans may be issued manually by staff or automatically by our systems, based on this data and rule violations.
Note: any funds, Pizzacoin balances, or purchased virtual goods remaining on accounts that are banned or suspended due to rule violations are not eligible for refund or return. Accounts subject to disciplinary action may forfeit their in‑game balances and items.
Online gameplay is inherently public and interactive. We are not responsible for any reputational harm, offence, or other consequences that may arise from interactions with other players or user‑generated content within the games and services we host. You understand and accept these risks as part of participating in open online environments.
Using our services you agree to follow these rules. We reserve the right to update this User Agreement and to restrict access or ban accounts that violate it. You are solely responsible for your own playing habits and health, including taking appropriate breaks, managing screen time, and ensuring that your use of our services does not adversely affect your physical or mental well‑being.
If a player is observed participating in a group with a major violator (for example a cheater, exploiter, or any player gaining a clear unfair advantage), staff may, at their discretion, apply sanctions to the entire group or team, including temporary or permanent bans, to preserve fair play.
You also agree that any legal disputes or claims related to the use of our services shall be governed exclusively by the laws of the jurisdiction in which Glubokoslav LLC (the game server portal's operating company) is registered, and that such disputes shall be resolved through the competent courts or arbitration bodies of that jurisdiction, unless mandatory consumer protection law provides otherwise.
Contact / alternative contact for other inquiries: For questions about these rules, reports of violations, or other inquiries related to the use of our services, you can contact Glubokoslav LLC via the project support address support@2pizza.gg as an alternative contact channel.
Privacy Policy
This section describes how we collect, use, and protect your data on our websites and game servers. Replace this skeleton with the full legal policy text.
- Collected data: SteamID and basic Steam profile information, server/game logs (for example connection events and anti‑cheat data), purchase and transaction metadata (amounts, currency, provider status), item‑for‑currency trade metadata (Steam trade IDs, SteamIDs involved, item lists and pricing), and support tickets.
- What we do not store: we do not store full payment card numbers or other sensitive bank details on our own servers. Payment processing is handled by external providers; we store only technical references (transaction IDs, status, amounts).
- Purpose of processing: authentication, operation of gameplay services, accounting of in‑game coins and purchases (including crediting balance when you trade Steam items for in‑game currency using your SteamID or a SteamID you specify in the trade message), fraud and abuse prevention, and handling of player support requests.
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Cookies and similar technologies:
we use cookies for:
- authorization and session management (keeping you logged in);
- locale and interface preferences (language selection);
- integration with payment processors (for example, returning you to your account after completing a payment).
- Virtual currency and purchases: in‑game coins and items purchased through the store are non‑refundable virtual goods and do not represent real‑world money balances.
- Third‑party processors: we work with Steam and payment providers to process logins and payments; they may receive technical information necessary to complete these operations in accordance with their own privacy policies.
- Data controller / operator: Glubokoslav LLC is the legal entity responsible for processing your personal data under this Privacy Policy.
- Other inquiries / alternative contact: For privacy‑related requests (access, correction, deletion) or other inquiries about how your data is processed, you can contact Glubokoslav LLC via the project support address support@2pizza.gg as an alternative contact channel.
By using our services you consent to the processing of your data as described above. The full Privacy Policy may be updated over time; the latest version will always apply.
Steam Item Trade for In‑Game Currency
You can top up your in‑game balance by sending a Steam trade offer with marketable items. Our trade bot will automatically process eligible offers and credit Pizzacoin.
Trade requirements
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Accepted items
We accept items from any Steam game / category as long as they have a market price. -
Maximum items per trade
Up to 100 items in a single trade offer (average processing time ~5 minutes). -
Trades with hold
Trades with a hold are allowed if Steam Guard is not enabled on your account. -
Message to trade
If you are topping up your own account, leave the trade message empty. If you are topping up another account, specify their SteamID in the trade message (see “Top up another account” below).
Important (Counter‑Strike items): Due to Steam’s “CS items trade rollback” feature introduced in June 2025, all trades with Counter‑Strike items are subject to an additional 7‑day hold before we can safely credit your in‑game balance. Please keep this in mind when using CS skins and items for top‑ups.
How to send a trade
- Click the “Send Trade Offer” button below (or use the trade link in your account page).
- Select the items you want to trade and send the offer.
- Confirm the trade in the Steam mobile app (or Steam Guard confirmation method you use).
- If the trade meets the requirements, the bot will accept it within a few minutes and credit your in‑game balance. If the trade does not qualify, it will be declined and all items will return to your Steam inventory.
Top up another account
You can use Steam items to top up a friend’s account or a secondary account (for example, to avoid the 7‑day trade hold on a fresh account).
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How to specify the target account
Put the target account SteamID into the message field of the trade offer. Example format:76561199574542101 -
Where to find your SteamID
After you log in on our website, your SteamID is shown in your profile / account page. You can copy it from there and share it with the person sending the trade.
A direct “Send Trade Offer” button or link to the trade bot may be placed here in the future.
Ban List
No bans recorded.